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APM402: Line Supervision
Prerequisite(s): APM401

Provides the student with knowledge of individual and group performances, conflict and office politics, change and stress, employee discipline, supervision, and labor relations.


 

Individual and Group Performances

Basics of Conducting Performance Appraisals
List of relevant sites compiled by Carter McNamara

Group Performance Management
List of relevant sites compiled by Carter McNamara

Make Performance Appraisal Relevant
From Winston Oberg, Professor of Management at Michigan State University


Change and Stress

Overview of Organizational Change
By Carter McNamara

FAQ about Organizational Change
From Organized Change Consultancy, consultants in change management training

Organizational Change: How to Survive & Thrive
Written by Renee Hanson, University Consulting Alliance (PDF)


Supervision

Basic Overview of Supervision
Collective resources from The Management Assistance Program for Nonprofits

Functions of Supervision
Collection of resources from Infed.org

Supervisoral Development Planning
Collective resources from The Management Assistance Program for Nonprofits

Supervision Guidelines
Sample document for service unit and troop superviors from the Girl Scouts Fair Wind Council, Michigan


Textbook Companion Website

Supervision Today
Student resources from Prentice Hall

Conflict and Office Politics

Mediate.com
Conflict and dispute resolution

Problem Solving & Conflict Resolution
From LRI Management Services, Inc.

Work Relationships: Interpersonal Relationships and Conflict Resolution
Work relationship advice and improvement ideas from About.com


Employee Discipline

Business Owner's Toolkit
Aids for formulating, administering, and documenting employee discipline

Corrective Action (Discipline)
Example of disciplinary process from the Employee & Labor Relations department at University of California Davis

Progressive Disciplinary Action
Resources from About.com


Labor Relations

The Labor Center
Links to selected labor websites from the Labor Center at the University of Massachusetts Amherst

U.S. Department of Labor
Fosters and promotes the welfare of job seekers, wage earners, and retirees of the United States

U.S. National Labor Relations Board
Federal agency that works with relations between unions and employers in the private sector


Additional Sites of Interest

Affirmative Action
U.S. Department of Labor

Bloomberg, L.P.
News Service

Bureau of Labor Statistics
Labor economics and statistics

Business 2.0
Leading global provider of data, news, and analytics

Business Week
Business news

CNN/Money
Business news from CNN and Money magazine

Diversity Reference Sites
From the University of Vermont

The Economist
Online highlights of print business journal (Full text articles available through EbscoHost)

Entrepreneur
Solutions for growing businesses

Forbes
Business and financial news

Fortune
Business and financial news

HR Zone
Information on Human Resource Management

HR.com
Human resources portal

Human Resources Management Web Guide
From the University of Vermont School of Business Administration

HIPAA Privacy Information
U.S. Department of Health and Human Services page on medical privacy

International Public Management Association for Human Resources
HR resources including benchmarking, best practices, glossary, and web resources

Journals: @Brint.com
Resources from business technology management and knowledge management

Occupational Outlook Handbook
Information on hundreds of types of jobs including education needed, earning, and expected job prospects

Occupational Safety & Health Administration
Sets and enforces standards to ensure the safety and health of America's workers

Office of Disability Employment Policy
Ensures people with disabilities are fully integrated into the workplace

Office of Personnel Management
Human resource tools and resources

Society for Human Resource Management
Knowledge center with HR resources including articles and case studies

U.S. Equal Employment Opportunity Commission
Resources on employment laws and discrimination

 

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