HCD130 - Patient/Human Relations

This course familiarizes students with customer service techniques and emphasizes the changing behaviors and thought patterns of the ill patient. Topics include patient motivation, verbal and nonverbal communication, problem ownership, client/provider relationships, stages of sexual development, conflict resolution, and supervisor relations. Upon completion of this course, students will be able to interact with all patients, staff and coworkers in a manner that conveys respect.

Trends in Health Care

Center for Health System Change
Tracking Health Care Costs from the Center For Health System Change

CIO Magazine
News articles on trends in the American healthcare industry

Healthcare in America
Healthcare in America: Trends in Utilization from the Centers for Disease Control

Key Operational Trends in Healthcare
Feeling the Impact: Key Operational Trends in Healthcare from Health Leaders Media

Periodic Observations
Periodic Observations on Trends in Healthcare from the Health Care Delivery Program, Harvard University

Price Change for Healthcare
Report on the cost of health care from the US Bureau of Labor Statistics

Developmental Psychology

Adolescent Development
Adolescent development from MedlinePlus

Centre for Psychology Resources
A list of links grouped by age and special topics from the Centre for Psychology Resources, Athabasca University

George Mason University
A list of links that can be searched by either topic or by table of contents from George Mason University

Infant Development
Infant and toddler development from MedlinePlus

National Institute of Child Health and Human Development
A-Z of health topics, publications, research, educational materials and more

NIH Senior Health
Topics on senior health concerns and more from the National Institutes of Health

Senior Health Issues
Senior Health Issues from MedlinePlus

Social Psychology Network
Extensive listing of links classed by age group as well as specialized links for topics on abuse, special needs, adoption and more

Additional Sites of Interest

Agency for Healthcare Research and Quality
Reports on public health, disaster preparedness, by populations, patient safety and more

American Association of Medical Assistants
Professional Association for MAs includes a library of resources for those interested in the profession

American Medical Association
CPT coding and resources, ethical standards, medical liability, doctors directory

CDC Wonder
Portal to a wide variety of reports and statistics on public health

Centers for Disease Control
The leading agency worldwide for infectious diseases and public health also offers access to its publications and an image library

Encyclopedia of Nursing & Allied Health
Authoritative encyclopedia with articles on a wide variety of topics of interest to the allied health field.

MedlinePlus
Single best source for medical information from the National Institutes of Health and the National Library of Medicine. Includes a dictionary, encyclopedia, drug directory, animated features on diseases and conditions, and more.

Merck’s Manual
Extensive listing of links classed by age group as well as specialized links for topics on abuse, special needs, adoption and more

National Center for Health Statistics
Primary source of statistical data in the medical field

National Guidelines Clearinghouse
Portal sponsored by the US Department of Health & Human Services offers access to evidence-based clinical practice guidelines

Effective Communication

Center for Health and Crisis Communication
Tips on enabling effective interpersonal communication

Guidelines for Interpersonal Communication
Suggestions for improving communication between caregivers and clients/patients from the Ombuds Office, Harvard Medical School

Pertinent.com
A list of articles on various topics related to communication in the workplace

Health Literacy

Centers for Disease Control
Guide on how to communicate health information effectively to patients sfsdf

Institute of Medicine
Health Literacy from the Institute of Medicine of the National Academies

Pfizer Clear Health Communication Initiative
Health Literacy from the Pfizer Clear Health Communication Initiative

Cultural Diversity

Culture Clues
Worksheets intended for healthcare professionals detailing the reaction of people from various cultures to health problems and treatment.

Diversity Resources
Links to information and training materials on ethnic diversity and multicultural issues in the workplace. Includes coverage of major life events and diverse cultures, conflict resolution and diverse cultures, and more.

Ethnomed
Ethnomed includes the translation of common medical questions and terms in 15 different languages

Medical Anthropology
How illness is viewed and cured around the world, epidemiology, culturally specific illness and more from the Behavioral Sciences Department at Palomar College

Minority Health
Links and research resources for topics relating to health and African Americans, Asian Americans, Hispanic Americans, and Native Americans from HealthWeb

Provider’s Guide to Quality & Culture
Sponsored in part by the Department of Health and Human Services, this site provides information and tips on providing healthcare and information to culturally diverse populations

US Dept of Health & Human Resources
Cultural competency resources for health care workers from the US Dept of Health and Human Resources

XCulture
Resources and translation help from the Cross Cultural Healthcare Program

Diabetes

American Diabetes Association
Facts and figures on diabetes

Juvenile Diabetes Research Foundation
Research news and educational materials

National Diabetes Information Clearinghouse
Reports of clinical trials, guidelines, and research reports, links, educational materials, information in Spanish