This course provides skills in telephone techniques, setting appointments, record keeping, and professional conduct. Topics include patient scheduling, receiving phone calls, letter typing, chart coding, standard filing methods, and manuscript preparation. Upon completion of this course, students will be able to collate patient charts, create and annotate appointment schedules, complete patient registration, transcribe handwritten notes and reports, and create letters for a variety of medical situations.
Medical Records Management
AHIMA Guidelines
AHIMA presents guidelines for using and implementing electronic health records
Center for Information Technology
Information and links from the Center for Information Technology from the National Institutes of Health
Commonwealth Fund Insurance Survey
Biennial Insurance Survey. Survey results of who is covered by health insurance and what it costs from the Commonwealth Fund
Etiquette Survival Guide
Office etiquette, correspondence rules and table manners from Florida State University
